Free ground shipping on orders over $75

FAQ

Answers about pet gear, famous brand products, shipping, returns, and orders.

FAQ

Answers about KONG, Purina, Blue Buffalo, Frisco, and other trusted pet products at Lumetra LLC.

Are your products authentic brand-name items?

Yes. Every item is sourced from authorized distributors. We carry genuine products from well-known pet names like Purina, Fancy Feast, Greenies, and KONG — never counterfeits or grey-market goods.

What categories do you carry?

We stock dog collars and leashes (Coastal Pet, Kurgo, Flexi), cat essentials (Frisco, Arm & Hammer), dog and cat food (Blue Buffalo, Purina, Temptations), toys (KONG, Nylabone, Chuckit!), beds, and health and grooming items.

How long does shipping take?

Standard delivery is 3–5 business days within the continental United States. Expedited 1–2 day shipping is available at checkout. You will receive a tracking email when your order ships. Free shipping on orders over $75.

What is your return policy?

We offer a 30-day satisfaction guarantee on most items. Unused products in original packaging may be returned within 30 days. Damaged or incorrect shipments qualify for replacement or full refund — contact our support team for help.

Can I order in bulk or wholesale?

Yes. We offer wholesale pricing for retailers, groomers, and organizations. Contact us with your quantities needed for a custom quote on pet accessories and food.

Are pet products safe and properly labeled?

All pet accessories and food meet manufacturer standards with proper labeling and care instructions. Sizing guides are available on wearable items like collars and harnesses.

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